Insulting calls from Britons make them sick “All’s not well at call centres in India”
I have recently come across the following news:
British callers may be infuriated when they discover that the company they are telephoning has moved its customer service centre to India. But their frustration is nothing compared with the heart attacks, ulcers and isomnia afflicting those on the other end of line.
Research carried out by India’s booming call centre industry has found that the 1.6 million people who work in them, mostly in their twenties, are plagued b ailments arising from the stress of dealing with irate customers.
The Indian government is so concerned about the problem that it is preparing to launch a health strategy for the workers.
A study conducted by Strathclyde University for the union of IT enabled services, which informally represents call centre workers, found that 77% felt “very” pressurized and 45% identified difficult customers as the main source of their stress. Read the rest of this entry »
posted by Christopher in Outsourcing | 0 Comments
