Of superstores and super size
Once again Mark Kobayashi-Hillary of the Talking Outsourcing blog (http://markkobayashihillary.computing.co.uk) came up with a little gem of info.
During a meeting over coffee in London with a friend, who just happens to be a consultant who often works on supplier comparison, helping companies to look at the strengths and weaknesses of different suppliers, and hopefully helping them to pick the right one for their project.
His coffee companion told him that he recently had a client with a fairly small project. Probably about £50,000 a year of work (approx $100,000) to a supplier, comparatively small in comparison to some of the recently announced mega ICT outsource projects, but the client was interesting and so the potential was clearly there for the relationship to grow bigger. It was a helpdesk project that could expand into support for several languages. He went on to say that he had called one of the top 10 Indian suppliers to ask if they would be interested in the project. His call was not returned. He tried calling again. He got nothing but voicemail. After three days of getting voicemail he gave up on them, thinking that if that’s the way they organise their own customer service then how are they going to organise it better for the client?
posted by Glen Stidolph in Outsourcing | 0 Comments
