8th
January
2008
I have recently come across the following news:
British callers may be infuriated when they discover that the company they are telephoning has moved its customer service centre to India. But their frustration is nothing compared with the heart attacks, ulcers and isomnia afflicting those on the other end of line.
Research carried out by India’s booming call centre industry has found that the 1.6 million people who work in them, mostly in their twenties, are plagued b ailments arising from the stress of dealing with irate customers.
The Indian government is so concerned about the problem that it is preparing to launch a health strategy for the workers.
A study conducted by Strathclyde University for the union of IT enabled services, which informally represents call centre workers, found that 77% felt “very” pressurized and 45% identified difficult customers as the main source of their stress. Read the rest of this entry »
posted by Christopher in Outsourcing |
26th
November
2007
The recent ststistics have indicated that Malaysia ranked No. 14th as most attractive countries for foreign direct investment (FDI), according to the World Investment Prospects Survey 2007-2009 FDI by the United Nations Conference on Trade and Development (UNCTAD).
The two largest Asian economies- China and India emerged in the top two positions, followed by the US, Russia, Brazil, among the top five destinations.
Among the Southeast Asian countries, Malaysia was the third favourite FDI location, after Vietnam and Thailand, which was placed 6th and 12th in the overall ranking.
The Southeast Asian region remained a preferred destination for FDI, with five out of 20 countries among the top 20 selected countries, including Indonesia in 15th position and Singapore in 16th spot.
Others in the top 20 are Britain (7th), Australia (8th), Mexico (9th), Poland (10th), Germany (11th), France (13th), Italy (17th), Ukraine (18th), Japan (19th) and Canada (20th).
The survey, which was based on192 respondents among the largest transnational corporations (TNCs), covered factors deemed important considerations for FDI. Of which, access to large and growing markets emerged to be a key determinant of FDI growth, being cited by more than half of TNC respondents. Access to resources, in particular skilled workforce was the next major consideration, being mentioned by 17% of the respondents, followed by access to low-cost labour based on feedback by 9% of the respondents.
Read the rest of this entry »
posted by Christopher in Malaysia |
6th
November
2007
U.S. Outsourcing went down by 16% since 2006
- Europe Outsourcing Market increase 24%
- Reason of smaller, shorter and more focused deals as well as decline in the level of re-tendering activity in the U.S. market
US outsourcing operators are suffering from a “dramatic shift” in the global market as customers ditch America for Europe and Asia-Pacific, new research warns.
The latest Quarterly Index from sourcing advisers TPI shows that U.S.’s Outsourcing Contracts have declined by 16% when compared to the same period in year 2006. Read the rest of this entry »
posted by Christopher in Outsourcing |
21st
August
2007
1. Accelerate Reengineering Benefits
Reengineering aims for dramatic improvements in critical measure of performance such as cost, quality, service and speed. But the need o increase efficiency can come into direct conflict with the need to invest in core business. As non-core internal functions are continually put on the back burner, systems become less efficient and less productive. By outsourcing a non-core function to a world-class provider, the organization can begin to see the benefits of reengineering.
2. Access to World Class Capabilities
World-class providers make extensive investments in technology, methodologies, and people. They gain expertise by working with many clients facing similar challenges. This combination of specialization and expertise gives customers a competitive advantage and helps them avoid the cost of chasing technology and training. In addition, there are better career opportunities for personnel who transition to be outsourcing provider. Read the rest of this entry »
posted by Christopher in Outsourcing, Best Practices |
14th
June
2007
It looks like a decade after the financial crisis, the Malaysian economy is at its strongest position ever. Economic growth has been achieved with relative price stability, low unemployment and strong external balances. Going ahead, the prospect of the country economic looking bright. Global international merchant bank MERRILL LYNCH has said that MALAYSIA is in the midst of a long-term structural upturn, which will not only lift its economic growth prospects in the coming years, but also support asset prices, local news agency BERNAMA reported.
In its latest analysis on Malaysia, the merchant bank said the Malaysian economy appeared to be reaching full stride. ?This development has raised our optimism over the country?s medium-term growth prospects,? it said.?The bank lifted its forecasts for GDP growth to 5.7% for 2007 and 6.3% for 2008 (previously 5.2% and 5.8% respectively). Read the rest of this entry »
posted by Christopher in Malaysia, Economic |
31st
May
2007
Business opportunities in Malaysia!
The Hon Rafidah Aziz, Malaysian Minister for International Trade and Industry will be in London chairing the Business Opportunities in Malaysia seminar to be held on June 12th at the Crown Plaza Hotel in Reading.
The seminar will provide participants:
• An opportunity to seek clarification from the Hon Minister on issues relating to trade, investment and services in Malaysia.
• An opportunity to establish networking with Malaysian industry leaders from the Manufacturing and service sectors.
• An opportunity to meet with the Malaysian delegation for potential business collaborations and alliances in Malaysia
• AND MOST IMPORTANTLY…MEET MR NEVILLE CLOKEY, MANAGING DIRECTOR OF CATENATE UK Read the rest of this entry »
posted by Christopher in Malaysia, Event |
30th
May
2007
CNN News Centre errmmmm Atlanta?
The Metagrobolize subject matter can be a little yawn inducing to the reader who stumbles across our humble little space on the great World Wide Web, so for accidental surfer collisions I’ve attempted to make my postings a little more colourful as well as enlightening.
Colourful usually means …outsourcing gone wrong….or how not to outsource….and I think this one falls into the latter category, and yes…it is real!
A recent job posting reads: “We seek a newspaper journalist based in India to report on the city government and political scene of Pasadena, California, USA.”
A reporter half a world away covering local street-light contracts and sewer repairs? A reporter who has never gotten closer to Pasadena than the television coverage of the Rose Bowl parade? Read the rest of this entry »
posted by Christopher in Outsourcing |
17th
May
2007
posted by Christopher in Malaysia, Event |
