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<channel>
	<title>Metagrobolize</title>
	<link>http://www.catenate.com.my/blog</link>
	<description>Def: To puzzle out.</description>
	<pubDate>Thu, 03 Jul 2008 10:51:22 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.0.7</generator>
	<language>en</language>
			<item>
		<title>Insulting calls from Britons make them sick “All’s not well at call centres in India”</title>
		<link>http://www.catenate.com.my/blog/2008/01/08/insulting-calls-from-britons-make-them-sick-%e2%80%9call%e2%80%99s-not-well-at-call-centres-in-india%e2%80%9d/</link>
		<comments>http://www.catenate.com.my/blog/2008/01/08/insulting-calls-from-britons-make-them-sick-%e2%80%9call%e2%80%99s-not-well-at-call-centres-in-india%e2%80%9d/#comments</comments>
		<pubDate>Tue, 08 Jan 2008 05:55:02 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Outsourcing</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2008/01/08/insulting-calls-from-britons-make-them-sick-%e2%80%9call%e2%80%99s-not-well-at-call-centres-in-india%e2%80%9d/</guid>
		<description><![CDATA[ 

I have recently come across the following news: 

British callers may be infuriated when they discover that the company they are telephoning has moved its customer service centre to India. But their frustration is nothing compared with the heart attacks, ulcers and isomnia afflicting those on the other end of line.
 
Research carried out by India’s booming [...]]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3"> <img src="http://farm3.static.flickr.com/2001/2177489180_c7d1eb7241_m.jpg" /></font></p>
<p><font face="Times New Roman" size="3"><font face="Times New Roman" size="3" /></font><font face="Times New Roman" size="3"><font face="Times New Roman" size="3"></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">I have recently come across the following news: </font></p>
<p><font face="Times New Roman" size="3"><font face="Times New Roman" size="3" /></font><font face="Times New Roman" size="3"><font face="Times New Roman" size="3"></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">British callers may be infuriated when they discover that the company they are telephoning has moved its customer service centre to India. But their frustration is nothing compared with the heart attacks, ulcers and isomnia afflicting those on the other end of line.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Research carried out by India’s booming call centre industry has found that the 1.6 million people who work in them, mostly in their twenties, are plagued b ailments arising from the stress of dealing with irate customers. </font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">The Indian government is so concerned about the problem that it is preparing to launch a health strategy for the workers.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">A study conducted by Strathclyde University for the union of IT enabled services, which informally represents call centre workers, found that 77% felt “very” pressurized and 45% identified difficult customers as the main source of their stress.<a id="more-104"></a></font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">The salaries paid by the call centre industry have transformed the lives of a generation of young, middle-class Indians, giving them independence and money to spend on shopping, eating out holidays and parties, but the price is proving high.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">“Youngsters love spending the kind of money their parents only dreamy about, but I’m worried that stress and illness will turn them into zombies,” said Karthik Shekhar, the union’s general secretary.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">The report, to be published later this month, supports the findings of a health survey by the Indian Council for Research on International Economic Relations, which found that the outsourcing industry was most a risk from diseases that would hit productivity.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Researchers estimated that heart disease, strokes and diabetes would cost India more than £100bil (RM648.6bil) in lost productivity over the next 10 years.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Staffs in call centers dealing with customers in Britain say they have been shocked at the ferocity of the verbal attacks they encounter.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Nidhi Aggarwal, 24, said she had ever heard some of the insulting language used including the work “Paki” as a term of abuse before she began taking orders for a British catalogue company, which routes its customer’ calls to Bangalore call centre.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">“At first, I thought I’d get used to it, but it’s been a year now and it‘s not getting easier. On its own, maybe I could cope with the abuse, but there’s also the stress of finishing calls in one minute and hardly having time for breaks,” she said.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Aggarwal, an English graduate, said she planned to quit the industry, tried of wishing customers a good morning only to hear: “oh, I’m through to India am I? Put me through to someone who can understand English, you cow.”</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Some companies offer counseling to employees to help them overcome psychological problems.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Archana Bishta, who runs the 1to1help.net advice service in Bangalore, said she had helped workers who were suicidal or having a nervous breakdown.</font></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Times New Roman" size="3">Worried call centre managers have also provided cafes, sports facilities and gyms for their staff and offer neck massages disco nights and picnics in attempt to ease the pressure-cooker atmosphere.</font></p>
<p /></font></font></font></font>
</p>
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		<title>Malaysia Ranked world top 20 most attractive at Foreign Direct Investment (FDI)</title>
		<link>http://www.catenate.com.my/blog/2007/11/26/malaysia-ranked-world-top-20-most-attractive-at-foreign-direct-investment-fdi/</link>
		<comments>http://www.catenate.com.my/blog/2007/11/26/malaysia-ranked-world-top-20-most-attractive-at-foreign-direct-investment-fdi/#comments</comments>
		<pubDate>Mon, 26 Nov 2007 08:37:52 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Malaysia</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2007/11/26/malaysia-ranked-world-top-20-most-attractive-at-foreign-direct-investment-fdi/</guid>
		<description><![CDATA[The recent ststistics have indicated that Malaysia ranked No. 14th as most attractive countries for foreign direct investment (FDI), according to the World Investment Prospects Survey 2007-2009 FDI by the United Nations Conference on Trade and Development (UNCTAD).
The two largest Asian economies- China and India emerged in the top two positions, followed by the US, Russia, Brazil, [...]]]></description>
			<content:encoded><![CDATA[<p><font face="Arial" size="2">The recent ststistics have indicated that Malaysia ranked No. 14th as most attractive countries for foreign direct investment (FDI), according to the World Investment Prospects Survey 2007-2009 FDI by the United Nations Conference on Trade and Development (UNCTAD).</p>
<p>The two largest Asian economies- China and India emerged in the top two positions, followed by the US, Russia, Brazil, among the top five destinations.</p>
<p>Among the Southeast Asian countries, Malaysia was the third favourite FDI location, after Vietnam and Thailand, which was placed 6th and 12th in the overall ranking.</p>
<p>The Southeast Asian region remained a preferred destination for FDI, with five out of 20 countries among the top 20 selected countries, including Indonesia in 15th position and Singapore in 16th spot.</p>
<p>Others in the top 20 are Britain (7th), Australia (8th), Mexico (9th), Poland (10th), Germany (11th), France (13th), Italy (17th), Ukraine (18th), Japan (19th) and Canada (20th).</p>
<p>The survey, which was based on192 respondents among the largest transnational corporations (TNCs), covered factors deemed important considerations for FDI. Of which, access to large and growing markets emerged to be a key determinant of FDI growth, being cited by more than half of TNC respondents. Access to resources, in particular skilled workforce was the next major consideration, being mentioned by 17% of the respondents, followed by access to low-cost labour based on feedback by 9% of the respondents.<br />
<a id="more-101"></a>The survey found South, East and Southeast Asia, with key locational advantages such as market growth and size as well as cost and quality of labour, strengthening their region to be the most attractive location for global investors.</p>
<p>The UNCTAD survey indicated that more than two-thirds of the respondents intend to increase their FDI over the three year period till 2009, in almost all sectors and home countries, given the continued global economic growth, high profitability and access to external finance.</p>
<p>FDI into developing economies are expected to be greenfield investments while mergers and acquisitions (M&#038;As) are the more likely mode of investments in the developed economies.</font>
</p>
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		<item>
		<title>U.S. Outsourcing contracts are declining vs. Europe</title>
		<link>http://www.catenate.com.my/blog/2007/11/06/us-outsourcing-contracts-are-declining-vs-europe/</link>
		<comments>http://www.catenate.com.my/blog/2007/11/06/us-outsourcing-contracts-are-declining-vs-europe/#comments</comments>
		<pubDate>Tue, 06 Nov 2007 08:07:29 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Outsourcing</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2007/11/06/us-outsourcing-contracts-are-declining-vs-europe/</guid>
		<description><![CDATA[ 
U.S. Outsourcing went down by 16% since 2006

Europe Outsourcing Market increase 24%
Reason of smaller, shorter and more focused deals as well as decline in the level of re-tendering activity in the U.S. market 

US outsourcing operators are suffering from a &#8220;dramatic shift&#8221; in the global market as customers ditch America for Europe and Asia-Pacific, new research [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3"><font face="Times New Roman"><font size="3"><font face="Times New Roman"><font size="3"><span lang="EN"><font size="3"><font face="Times New Roman"><img src="http://farm3.static.flickr.com/2301/1884510565_eb955d843b_m.jpg" align="top" /> </p>
<p>U.S. Outsourcing went down by 16% since 2006</p>
<ul type="disc">
<li>Europe Outsourcing Market increase 24%</li>
<li>Reason of smaller, shorter and more focused deals as well as decline in the level of re-tendering activity in the U.S. market </li>
</ul>
<p><span lang="EN"><font size="3"><font face="Times New Roman">US outsourcing operators are suffering from a &#8220;dramatic shift&#8221; in the global market as customers ditch America for Europe and Asia-Pacific, new research warns.<br />
</font></font></span></p>
<p></font></font></span><span lang="EN"><span lang="EN"><font size="3"><font face="Times New Roman">The latest Quarterly Index from sourcing advisers TPI shows that U<span lang="EN-US">.S.</span><span lang="EN-US">’s Outsourcing Contracts have declined by 16% when compared to the same period in year 2006. </span></font></font></span><font face="Times New Roman" size="3"> </font></span><span lang="EN"><font face="Times New Roman" size="3"><a id="more-100"></a>Indeed, the total contract value of deals worth more than $50 million awarded in the past 9 months have reached about $48 billion, which is 17% less than the comparable period in 2006. </font></span></font><span lang="EN"><font face="Times New Roman" size="3">The contracts valued also decreased by 18% at $50 million or greater over the same time last year. And &#8216;new scope&#8217; transactions were down roughly 43% in the Americas in comparison to the same time last year.</font></span></font></font><span lang="EN"><font size="3"><font face="Times New Roman">By Contrast, the Europe’s Outsourcing Market has grown by 24% since last year 2006 in terms of the total value of all contracts let in. Europe is now the regional market, commanding its greatest ever share at almost 56%, worth more than <span lang="EN">€21 billion of the total value for major contracts. </span></font></font></span></font></font><span lang="EN"><span lang="EN"><font size="3"><font face="Times New Roman">This shrinking of U.S. Outsourcing is the result of the following two converging market trends in the Americas:<br />
</font></font></span><span lang="EN"><font face="Times New Roman">&#8220;Contract awards worldwide have got off to a much slower start this year than traditionally seen in the first quarter, portending a softer outsourcing market for all of 2007, and continuing the slowdown of the global outsourcing market which first became apparent in the second half of last year,&#8221; said Duncan Aitchison, Managing Director of TPI<br />
</font></span><span lang="EN"><font face="Times New Roman" size="3">&#8220;While the decline in the total value of deals is in part due to shorter and therefore lower value contracts, this is not exclusively the case. The US&#8217; current reluctance to outsource is also a contributory factor.&#8221;</font></span><span lang="EN"><br />
</span></p>
<p></span>
</p>
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		<item>
		<title>Top 10 Reasons to Outsource</title>
		<link>http://www.catenate.com.my/blog/2007/08/21/top-10-reasons-to-outsource/</link>
		<comments>http://www.catenate.com.my/blog/2007/08/21/top-10-reasons-to-outsource/#comments</comments>
		<pubDate>Tue, 21 Aug 2007 05:24:41 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Outsourcing</category>

		<category>Best Practices</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2007/08/21/top-10-reasons-to-outsource/</guid>
		<description><![CDATA[
1. Accelerate Reengineering Benefits
Reengineering aims for dramatic improvements in critical measure of performance such as cost, quality, service and speed. But the need o increase efficiency can come into direct conflict with the need to invest in core business. As non-core internal functions are continually put on the back burner, systems become less efficient and [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://farm2.static.flickr.com/1374/1190534642_71d8fb22a0_m.jpg" alt="" /></p>
<p>1. Accelerate Reengineering Benefits<br />
Reengineering aims for dramatic improvements in critical measure of performance such as cost, quality, service and speed. But the need o increase efficiency can come into direct conflict with the need to invest in core business. As non-core internal functions are continually put on the back burner, systems become less efficient and less productive. By outsourcing a non-core function to a world-class provider, the organization can begin to see the benefits of reengineering.</p>
<p>2. Access to World Class Capabilities<br />
World-class providers make extensive investments in technology, methodologies, and people. They gain expertise by working with many clients facing similar challenges. This combination of specialization and expertise gives customers a competitive advantage and helps them avoid the cost of chasing technology and training. In addition, there are better career opportunities for personnel who transition to be outsourcing provider.<a id="more-70"></a></p>
<p>3. Cash infusion<br />
Outsourcing often involves the transfer of assets from the customer to the provider. Equipment, facilities, vehicles and licenses used in the current operations have value and are sold to the vendor. The vendor then uses there assets to provide services back to the client. Depending on the value of the assets involved, this sale may result in a significant cash payment to the customer. When these assets are sold to the vendor, they are typically sold at book value. The book value can be higher than the market value. The book value can be higher than the market value. In these cases, the difference between the two actually represents a loan from the vendor to the client which is repaid in the price of the services over the life of the contact.</p>
<p>4. Free Resources for Other Purposes<br />
Every organization has limits on the resources available to it. Outsourcing permits an organization to redirect its resources, most often people resources, from non core activities which serve the customer. The organization can redirect these people or at least the staff slots they represent onto greater value adding activities. People whose energies are currently focused internally can now be focused externally – on the customer.</p>
<p>5. Function difficult to Manage or Out of Control<br />
Outsourcing is certainly one option for addressing this problem. It is critical to remember that outsourcing doesn’t mean abdication of management responsibility nor does it work well as knee jerk reaction by a company in trouble. When a function is viewed as difficult to manage or out of control, the organization needs to examine the underlying causes. If the requirements expectations or needed resources are not clearly understood, then outsourcing wont improve the situation; it ma in fact exacerbate it. If the organization doesn’t understand its own requirements, it won’t be able to communicate them to an outside provider.</p>
<p>6. Improve company Focus<br />
Outsourcing lets a company focus on its core business by having operational functions assumed by an outside expert. Freed from devoting energy to areas that are not I its expertise, the company can focus its resources on meeting its customer’s needs.</p>
<p>7. Make Capital Fund Available<br />
There is tremendous competition within most organizations for capital funds. Deciding where to invest these funds is one of the most important decisions that senior management makes. It is often hard to justify non-core capital investment when areas more directly related to producing a product or providing a service compete for the same money. Outsourcing can reduce the need to invest capital funds in non-core business function. Instead of acquiring the resources through capital expenditures, they are contracted for on an “as used” operational expense basis. Outsourcing can also improve certain financial measurements of the firm by eliminating the need to show return on equity from capital investments in non core areas.</p>
<p>8. Reduce Operating Costs<br />
Companies that try to do everything themselves may incur vastly higher research, development, marketing and deployment expenses, all of which are passed on the customer. An outside provider’s lower cost structure countries such as Malaysia, China and India, which may be the result of a greater economy of scale or other advantage based on specialization, reduces a company’s operating costs and increases its competitive advantage.</p>
<p>9. Reduce Risk<br />
Tremendous risks are associated with the investments an organization makes. Markets, competition, government regulations, financial conditions and technologies all change extremely quickly. Keeping up with these changes, especially those in which the next generation requires a significant investment, is very risky. Outsourcing providers make investments on behalf of many clients, not just one. Shared investment spreads risk, and significantly reduces the risk born by a single company.</p>
<p>10. Resources not Available Internally<br />
Companies outsource because they do not have access to the required resources within the company. Outsourcing is a viable alternative to building the needed capability from the ground. New organizations, spin-offs, or companies expanding into new geography or new technology should consider the benefits of outsourcing from the very start.</p>
<p>The Outsourcing Instuitute. &#8220;Top 10 Reasons to Otsource&#8221;, <em>The Outsourcing Premier Magazine on ITO and BPO</em>, August-September: 2007, (Page 30).
</p>
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		<title>Malaysia On Track For Long Term Economic Uptrend</title>
		<link>http://www.catenate.com.my/blog/2007/06/14/malaysia-on-track-for-long-term-economic-uptrend/</link>
		<comments>http://www.catenate.com.my/blog/2007/06/14/malaysia-on-track-for-long-term-economic-uptrend/#comments</comments>
		<pubDate>Thu, 14 Jun 2007 09:50:44 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Malaysia</category>

		<category>Economic</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2007/06/14/malaysia-on-track-for-long-term-economic-uptrend/</guid>
		<description><![CDATA[
It looks like a decade after the financial crisis, the Malaysian economy is at its strongest position ever. Economic growth has been achieved with relative price stability, low unemployment and strong external balances. Going ahead, the prospect of the country economic looking bright. Global international merchant bank MERRILL LYNCH has said that MALAYSIA is in [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://farm2.static.flickr.com/1012/546926322_9a4d75e54f_o.jpg" alt="" /><br />
It looks like a decade after the financial crisis, the Malaysian economy is at its strongest position ever. Economic growth has been achieved with relative price stability, low unemployment and strong external balances. Going ahead, the prospect of the country economic looking bright. Global international merchant bank MERRILL LYNCH has said that MALAYSIA is in the midst of a long-term structural upturn, which will not only lift its economic growth prospects in the coming years, but also support asset prices, local news agency BERNAMA reported.</p>
<p>In its latest analysis on Malaysia, the merchant bank said the Malaysian economy appeared to be reaching full stride. ?This development has raised our optimism over the country?s medium-term growth prospects,? it said.?The bank lifted its forecasts for GDP growth to 5.7% for 2007 and 6.3% for 2008 (previously 5.2% and 5.8% respectively).<a id="more-39"></a></p>
<p>Bank Negara Malaysia, on the other hand, has forecast an even higher GDP growth of 6.0 per cent for the country in 2007.</p>
<p>Merrill Lynch said Bursa Malaysia has rebounded with the local stock market being one of the best performers in the region this year.</p>
<p>International investor interest in the country has also been revived, thanks to the recent implementation of a string of economic reforms, it added. These include the restructuring of government-linked companies, foreign exchange liberalisation, improved foreign relations, reducing fuel subsidies and cancelling non-essential projects.</p>
<p>Merrill Lynch said some sceptics may argue that the current turnaround in the local stock market and underlying economic recovery would ultimately prove unsustainable as the wave of reforms may be nothing more than traditional pre-election related measures to help boost sentiment or a knee-jerk response to the political fallout currently undermining the Thai economy.</p>
<p>&#8220;However, we beg to differ. We think the reforms are in the right direction and have plenty of bite. More importantly, we think that conditions for a long-term sustainable acceleration in growth in Malaysia extend well beyond the pickup in economic reforms and have been in place for some time,&#8221; it stressed.</p>
<p>Besides the economic reforms, there were also other powerful catalysts at work.</p>
<p>It said the three often overlooked ones were Malaysia&#8217;s relatively weak exchange rate, the positive external shocks resulting in rising export prices (in commodities) and a change in the political regime, which had played larger roles in underpinning the country&#8217;s current economic renaissance and would subsequently lift its economic prospects further.</p>
<p>&#8220;All of the above factors (including reforms) have on an individual basis historically proven to be key drivers of a sustained acceleration in economic growth. And the good news in Malaysia&#8217;s case is that all four catalysts are now working in unison,&#8221; the merchant bank said.</p>
<p>Although the latest wave of reforms would not be able to transform the Malaysian economy overnight, the measures indicated that the authorities recognised that various measures were still needed.</p>
<p>On the ringgit, Merrill Lynch said although it had appreciated against the US dollar to around RM3.40/3.50 at present, the exchange rate &#8220;is still quite undervalued in our view&#8221;.</p>
<p>&#8220;Looking ahead, it will take a large appreciation in the ringgit (on trade-weighted effective exchange terms) or a significant increase in inflation for Malaysia&#8217;s cost advantage to be eroded,&#8221; the merchant bank said.</p>
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		<title>Business opportunities in Malaysia!</title>
		<link>http://www.catenate.com.my/blog/2007/05/31/business-opportunities-in-malaysia/</link>
		<comments>http://www.catenate.com.my/blog/2007/05/31/business-opportunities-in-malaysia/#comments</comments>
		<pubDate>Thu, 31 May 2007 07:35:50 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Malaysia</category>

		<category>Event</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2007/05/31/business-opportunities-in-malaysia/</guid>
		<description><![CDATA[Business opportunities in Malaysia!
The Hon Rafidah Aziz, Malaysian Minister for International Trade and Industry will be in London chairing the Business Opportunities in Malaysia seminar to be held on June 12th at the Crown Plaza Hotel in Reading.
The seminar will provide participants:
•	An opportunity to seek clarification from the Hon Minister on issues relating to trade, [...]]]></description>
			<content:encoded><![CDATA[<p>Business opportunities in Malaysia!</p>
<p>The Hon Rafidah Aziz, Malaysian Minister for International Trade and Industry will be in London chairing the Business Opportunities in Malaysia seminar to be held on June 12th at the Crown Plaza Hotel in Reading.</p>
<p>The seminar will provide participants:</p>
<p>•	An opportunity to seek clarification from the Hon Minister on issues relating to trade, investment and services in Malaysia.<br />
•	An opportunity to establish networking with Malaysian industry leaders from the Manufacturing and service sectors.<br />
•	An opportunity to meet with the Malaysian delegation for potential business collaborations and alliances in Malaysia<br />
•	AND MOST IMPORTANTLY…MEET MR NEVILLE CLOKEY, MANAGING DIRECTOR OF CATENATE UK<a id="more-30"></a></p>
<p><img src="http://farm1.static.flickr.com/245/522854675_60af41ef60.jpg" alt="" /></p>
<p>Anyone interested in learning more about what Malaysia may have to offer you as your profit centre in Asia, please contact either Mr C Mathialakan or Mr Yusri Chu for a registration form.<br />
Malaysian Industrial Development Authority UK Branch</p>
<p>Tel +44 (0)20 7493 0616<br />
Fax +44 (0)20 7493 8804<br />
Email: midalon@btconnect.com</p>
<p>Or<br />
Mr Neville Clokey<br />
Catenate UK<br />
Tel: +44 (0) 1524 68488<br />
Fax: +44 (0) 1524 34014<br />
Email: neville@catenate.com.my </p>
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		<title>This Might Be Taking Outsourcing Too Far</title>
		<link>http://www.catenate.com.my/blog/2007/05/30/this-might-be-taking-outsourcing-too-far/</link>
		<comments>http://www.catenate.com.my/blog/2007/05/30/this-might-be-taking-outsourcing-too-far/#comments</comments>
		<pubDate>Wed, 30 May 2007 09:37:10 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Outsourcing</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2007/05/30/this-might-be-taking-outsourcing-too-far/</guid>
		<description><![CDATA[ CNN News Centre errmmmm Atlanta?
The Metagrobolize subject matter can be a little yawn inducing to the reader who stumbles across our humble little space on the great World Wide Web, so for accidental surfer collisions I’ve attempted to make my postings a little more colourful as well as enlightening. 
Colourful usually means …outsourcing gone [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://farm1.static.flickr.com/236/521257665_8c3ac2dc91_o.jpg" alt="CNN News Centre errmmmm Atlanta?" /> <b>CNN News Centre errmmmm Atlanta?</b></p>
<p>The Metagrobolize subject matter can be a little yawn inducing to the reader who stumbles across our humble little space on the great World Wide Web, so for accidental surfer collisions I’ve attempted to make my postings a little more colourful as well as enlightening. </p>
<p>Colourful usually means …outsourcing gone wrong….or how not to outsource….and I think this one falls into the latter category, and yes&#8230;it is real!</p>
<p>A recent job posting reads: <b><i>&#8220;We seek a newspaper journalist based in India to report on the city government and political scene of Pasadena, California, USA.&#8221;</b></i></p>
<p>A reporter half a world away covering local street-light contracts and sewer repairs? A reporter who has never gotten closer to Pasadena than the television coverage of the Rose Bowl parade?<a id="more-28"></a><br />
James Macpherson, editor and publisher of the two-year-old Web site <a href="http://www.pasadenanow.com">pasadenanow.com</a>, acknowledged it sounds strange to have journalists in India cover news in this wealthy city just outside Los Angeles.</p>
<p>But he said it can be done from afar now that weekly Pasadena City Council meetings can be watched over the Internet. And he said the idea makes business sense because of India&#8217;s lower labor costs.</p>
<p>&#8220;I think it could be a significant way to increase the quality of journalism on the local level without the expense that is a major problem for local publications,&#8221; said the 51-year-old Pasadena native. &#8220;Whether you&#8217;re at a desk in Pasadena or a desk in Mumbai, you&#8217;re still just a phone call or e-mail away from the interview.&#8221;</p>
<p>I guess the innovation of utilizing students editing and contributing to various Universities in the vicinity, who are looking for careers in Journalism and full of enthusiasm, local knowledge and empathy would require some thought….or has he outsourced certain brain functions too?</p>
<p>Thanks to Nicole Belle of <a href="http://www.crooksandliars.com">www.crooksandliars.com</a> for originally spotting the article.
</p>
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		<title>Make Time Explore Malaysian FOOD</title>
		<link>http://www.catenate.com.my/blog/2007/05/17/make-time-explore-malaysias-food/</link>
		<comments>http://www.catenate.com.my/blog/2007/05/17/make-time-explore-malaysias-food/#comments</comments>
		<pubDate>Thu, 17 May 2007 02:16:51 +0000</pubDate>
		<dc:creator>Christopher</dc:creator>
		
		<category>Malaysia</category>

		<category>Event</category>

		<guid isPermaLink="false">http://www.catenate.com.my/blog/2007/05/17/make-time-explore-malaysias-food/</guid>
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</p>
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