Metagrobolize

Hilary hits out at outsourcing

The run up to the American election is possibly the most ‘populist’ driven election in the world, where candidates try to pander to, or placate every minority in the hope that this will swing the majority vote their way (As well as earning sizeable chunks of money towards their electoral campaigns from the lobbyists who asked the candidates to speak out for their interest groups in the first place)

The old chestnuts now (yep its six years ago since 9/11) are of course American homeland security, various racial issues and immigration, however the issue of Outsourcing in America is guaranteed to get candidates a deal of exposure and support in the industrial heartlands of the US.

A recent speech from Senator Hillary Clinton last week to the Indian Institute of Technology contained the following comments Read the rest of this entry »

Leveraging 3rd Party Service Provider for Captive operations.

A number of global and regional companies have set up captive centers in remote locations to cater to their back office, product development functions. Does this mean,“There is no opportunity for firms to work with 3rd Party Service Providers and capitalize strengths of such providers for internal operations benefit”? Not really!!

Even a 100% captive operation has a fair and compelling need to work along with 3rd Party Service provider and reap benefits. The areas where this could be considered are

1) Rolling out pilot processes in newer areas for parent company that captive operation is not familiar with

2) Expanding service into newer geographies, where in size of operations makes a captive venture unviable and imbalances the effort and reward

3) Providing peak volume coverage through another operation / facility where in peaks are consistent but magnitude of such peaks is inconsistent and unpredictable Read the rest of this entry »

Smart Shoring by Indian Service Providers to drive India Offshoring

A recent report says that
Quote
“In the late 1990s, India’s software industry started booming. The threat of the so-called Y2K bug and an abundance of well trained, technically skilled and relatively cheap labour opened the country’s eyes to the potential of business outsourcing. The government soon realised that if it did not facilitate massive investments in telecommunications infrastructure, it would lose out on an enormous economic boost. Now, more than 300 000 fixed lines and more than 2 million cellphones are being added a month.
The National Association of Software and Service Companies (Nasscom) is saying that income from business process outsourcing (BPO) has increased tenfold over the past decade. The industry has set a revenue target of $60 billion (R435.5 billion) by 2010, up from an estimated $47.8 billion this year. Back in 1998, industry revenues were $4.8 billion. Nasscom estimates that as a proportion of national gross domestic product (GDP), the revenue aggregate of the Indian technology sector has grown from 1.2 percent in 1998 to an estimated 5.4 percent this year. Direct employment is more than 1.6 million people. Read the rest of this entry »

Malaysia wins British award

KUALA LUMPUR: Malaysia has won the Offshore Destination of the Year award from the United Kingdom National Outsourcing Association (NOA).

The award acknowledges a country’s good combination of skilled workforce as well as collaboration between governments and industries to deliver valuable propositions to global offshore markets.

The awards were announced by the NOA at a ceremony that was attended by more than 350 professionals from Britain’s outsourcing industry. The NOA is Europe’s first association for the outsourcing industry, and the NOA Awards reward innovation as well as achievements by suppliers, users and integrated teams within the outsourcing industry. Read the rest of this entry »